JUST TICKETS AND MOTORING LTD ("the Company")
AGENCY TERMS AND CONDITIONS FOR ALL BOOKINGS
Except where otherwise specified, we, Just Tickets and Motoring
Limited, a company registered in England and Wales with company number 02638562
and registered office address of 8th Floor Becket House, 36 Old Jewry, London,
England, EC2R 8DD ("we" "us" "the Company"
"our"), act only as an agent in respect of all bookings we take
and/or make on your behalf. We accept no liability in relation to any contract
you enter into or for any tickets or other service you purchase or for the acts
or omissions of any supplier or other person(s) or party(ies) connected with any travel arrangements. For all
tickets, your contract will be with the supplier of the travel arrangements in
question (the `Supplier/Principal`).
When
you make a booking, the first named person on the booking agrees on behalf of
all persons detailed on the booking that he/she has read these Booking
Conditions and has the authority to accept and does accept these Booking
Conditions. The first named person on the booking will be the Party Leader and
will be responsible for making all payments due to us on behalf of all the
persons detailed on the booking. He/she must be at least 18 or over and where
placing an order for services with age restrictions, declares that he/she and
all members of the party are of the appropriate age to purchase those services.
The Party Leader also consents to our use of personal data in accordance with
our Privacy Policy and is authorised on behalf of all persons named on the
booking to disclose their personal details to us, including where applicable
special categories of data (such as information on health conditions or
disabilities and dietary requirements).
1.Contract. When making
your booking the Company will arrange for you to enter
into a contract with the applicable Supplier/Principal (e.g. ticket
provider/event organiser) of the tickets, as specified on your confirmation
invoice.
As
agent the Company accepts no responsibility for the
acts or omissions of the Supplier/Principal or the services provided by them.
Your booking with the Company is subject to these
Agency Terms and Conditions and the specific terms and conditions of the
relevant Supplier/Principal(s) you contract with and you are advised to read
both carefully prior to booking. The Supplier/Principal`s booking conditions
may limit and/or exclude their liability to you. Please ask for copies if you
do not have them.
Your
booking is confirmed and a contract between you and the Supplier/Principal will
exist when the Company sends you a confirmation on
their behalf.
2. Booking and Payment. Please check that all names, dates and
timing are correct on receipt of all documents and advise us of any errors
immediately. Any changes to these details may incur changes as
stated in these Agency Terms and Conditions. The booking information that you
provide to the Company will be passed on only to the
relevant Supplier/Principal of your tickets or other persons necessary for the
provision of the tickets.
Upon Booking you will be advised whether full payment or a deposit is
applicable. If a deposit only is required please note the due date for final
payment (which you will be advised of at the time of booking). If final
payment is not received, this will be treated as a cancellation by you and your
deposit will be forfeited.
Except
where otherwise advised or stated in the booking conditions of the
Supplier/Principal concerned, all monies you pay to the Company for
tickets will be held on behalf of the Supplier/Principal and forwarded on to
the Supplier/Principal in accordance with our agreement with them.
For
self-drive and flight inclusive bookings the full balance is payable nine weeks
prior to the departure date or immediately if you are booking within nine weeks
of the departure date. If full payment(s) has not been made by the due
date, this will be treated as a cancellation
by you and your deposit(s) will be forfeited and the Company will also notify the
Supplier/Principal who may at its option treat the booking as cancelled and
charge the cancellation fees set out in condition 7 and 8.
3. Prices. The Company reserves the right to amend advertised
prices at any time and to correct errors in both advertised and confirmed
prices. Special note: changes and errors sometimes occur. You must check the
price of your chosen arrangements at the time of booking. This also applies to
information shown on the websites www.justticketsandmotoring.co.uk & www.justtickets.co.uk
4. Insurance. Many Supplier/Principals require you to
take out travel insurance as a condition of booking with them. In any event,
you are strongly advised to take out a policy of insurance in order to cover
you and your party against the cost of cancellation by you; the cost of
assistance (including repatriation) in the event of accident or illness; loss
of baggage and money; and other expenses.
5. Special Requests. If you have any special requests (for
example dietary requirements, cots or room location), please let us know at the
time of booking. We will pass on all such requests to the Supplier/Principal,
but we can`t guarantee that they will be met and we will have no liability to
you if they are not.
6. Changes by you. Any request for an alteration to a
booking must be made in writing and will take effect at the time we receive it.
Please ensure that you have received written confirmation of any changes to
your booking prior to travel. Whilst we will try to assist, we cannot guarantee
that the Supplier/Principal will meet such requests. Amendments can only be
accepted in accordance with the terms and conditions of the Supplier/Principal
of your arrangements. The Supplier/Principal may charge the cancellation or
amendment charges shown in their booking conditions (which may be as much as
100% of the cost of the Arrangements and will normally increase closer to the
date of departure). In addition, an administration fee of £50 per person will
be made for each change.
7. Cancellation by you: Race Tickets - if you wish
to cancel your booking for race tickets you must do so
in writing, any cancellation request will take effect at the time the
Company receives it. The Company will liaise with the
Supplier/Principal in an effort to resell the tickets but if the tickets cannot
be resold no refund will be made to you in accordance with the
Supplier/Principal`s terms and conditions. If tickets are resold, you will be
refunded the money you paid for the tickets. Please note: the
Supplier/Principal will not re-issue/replace or provide refunds for any lost or
stolen race tickets.
8. Cancellation by you: Travel Bookings - if you
wish to cancel a self-drive booking or flight inclusive
booking where we act as agent, you must do so in writing, any
cancellation request will take effect at the time the Company receives
it.
Cancellations
can only be accepted in accordance with the terms and conditions of the
Supplier/Principal of your ticket. The Supplier/Principal may charge 100% of
the cost of booking but we will liaise with the Supplier/Principal in an
attempt to recover any monies. If we do recover any monies from the
Supplier/Principal, this will be refunded to you, minus an administration fee
of £50. If we cannot recover any monies from the Supplier/Principal, you will
be subject to the cancellation charges as set out in the terms and conditions
of the Supplier/Principal with the addition of an administration fee of £50.
9. Changes and cancellations by the Supplier/Principal. The Company
will inform you as soon as reasonably possible if the Supplier/Principal needs
to make a significant change to your confirmed Arrangements or to cancel them.
The Company will also liaise between you and the Supplier/Principal in relation
to any alternative arrangements offered but the Company will
have no further liability to you.
10. Events Beyond Our Control. Except where
otherwise expressly stated in these Agency Terms and Conditions, the
Company or the Supplier/Principal will not be liable or pay you
compensation if our contractual obligations to you are affected by Events Beyond Our Control. In this clause and for the purpose of
these Agency Terms and Conditions Events Beyond Our Control means any event
beyond the Company`s or the Supplier/Principal`s
control, the consequences of which could not have been avoided even if all
reasonable measures had been taken. Examples include without limitation war,
threat of war, act or threat of terrorism, riots, civil unrest, epidemics,
pandemics, significant risks to human health such as the outbreak of serious
disease at the travel destination (including the ongoing effects of the
COVID-19 pandemic and/or future strains of the Coronavirus), industrial action,
nuclear or natural disaster, floods, earthquakes or adverse weather conditions
which make it impossible to travel safely to the travel destination or remain
at the travel destination, fire, the act of any government or other national or
local authority including port or river authorities, industrial dispute, labour
strikes, lock closure, chemical or biological disaster, unavoidable technical
problems with transport or any similar event or circumstance outside the
control the Company or Supplier/Principal.
If
a booking is cancelled or materially altered as the result of Events Beyond Our Control, the Company will
liaise with the Supplier/Principal to offer a suitable alternative or monetary
refund but the Company cannot guarantee this will be
possible or that the refund will be the full cost of your booking.
11. The Company`s responsibility for your booking. Your contract is
with the Supplier/Principal and its booking conditions apply. The Company
accepts no responsibility for the actual provision of the arrangements. The
Company`s responsibilities are limited to making the booking in
accordance with your instructions and the Company does
not accept any responsibility for any information about the arrangements that
is passed on to you in good faith. However, in the event that the
Company is found liable to you on any basis whatsoever, its
maximum liability to you is limited to twice the cost of the commission earned
on your booking (or the appropriate proportion of this if not everyone on the
booking is affected). The Company does not exclude or limit any liability for
death or personal injury that arises as a result of the Company`s negligence
or that of any of its employees whilst acting in the course of their
employment.
12. Visa, passport and health requirements. The Company can
provide general information about the passport and visa requirements for your
trip. Your specific passport and visa requirements, and other immigration
requirements are your responsibility and you should confirm these with the
relevant Embassies and/or Consulates. Neither the Company nor
the Supplier/Principal accept any responsibility if
you cannot travel because you have not complied with any passport, visa or
immigration requirements. Please note that these requirements may change
between booking and departure. Most countries now require passports to be valid
for at least 6 months after your return date. Please take special note that for
all air travel within the British Isles, airlines require photographic
identification of a specific type. Please ask for full details. The Company can
provide general information about any health formalities required for your trip
but you should check with your own doctor for your specific circumstances.
13. Complaints. If you have a problem with your
arrangements or you wish to complain about any service the Company has
provided to you (i.e. the booking service) then please contact the
Company directly.
14. Delivery of documents and information. All documents
(e.g. invoices/tickets/other travel documents) that require to be posted will
be sent to you by First Class post, special delivery or courier. The Company
will not be responsible for, or liable to replace at its cost, any tickets,
unless their loss is due to the Company`s negligence.
If possible the Company will seek the co-operation of
the Supplier/Principal for replacement, if tickets or other documents need to
be reissued, all costs must be paid by you. All
descriptions and content on the Company`s website or
otherwise issued by the Company is done so on behalf of
the Supplier/Principal in question are intended to present a general idea of
the services provided by the Supplier/Principal. Not all details of the
relevant services can be included on the Company`s website.
All services shown are subject to availability. If you require any further
details, in respect of any arrangements or any other services please
contact the Company.
15. Law and Jurisdiction. These Agency Terms & Conditions are
governed by English law and we both agree that the courts of England and Wales
have exclusive jurisdiction (unless you live in Scotland or Northern Ireland,
in which case you can bring proceedings in your local court under Scottish or
Northern Irish law, as applicable).
16. Final Travel Arrangements. Please ensure that all your
travel, passport, visa and insurance documents are in order and that you arrive
in plenty of time for checking in at the airport. It may be necessary to
reconfirm your flight with the airline prior to departure. If you fail to
reconfirm you may be refused permission to board the aircraft and you are
unlikely to receive any refund.
17. Accommodation Ratings and Standards. All ratings are
as provided by the relevant Supplier/Principal. These are intended to give a
guide to the services and facilities you should expect from your accommodation.
Standards and ratings may vary between countries, as well as between suppliers.
We cannot guarantee the accuracy of any ratings given.
18. Documentation & Information. All
descriptions and content on the Company`s website or
otherwise issued by the Company is done so on behalf of
the Supplier/Principal in question are intended to present a general idea of
the services provided by the Supplier/Principal. Not all details of the
relevant services can be included on the Company`s website.
All services shown are subject to availability. If you require any further
details, in respect of any arrangements or any other services please
contact the Company.
19. Financial Protection. All packages will be sold through our
parent company Lycian Events limited who are a member of ABTOT and offer
financial protection, their terms and conditions can be found at https://www.lycianevents.com/terms-conditions/ If you are
purchasing race tickets only then this does not apply. Package holidays are
protected by the package organiser (which will be the Supplier/Principal) and
we will provide you with their confirmation
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